Twelve conversational agents. Six industries. Two live in market. One cut lead qualification time by 35 percent, another automated 40 percent of inbound counselling calls. That work was conversation design delivered on a client platform. The craft transfers; the client relationships do not.
What that work bought was pattern recognition: the caller who switches language mid-sentence, the person who abandons at the first form field, the moment a script stops sounding like a person. You do not learn that from a framework. You learn it from twelve of them going wrong in different ways. The founder started in healthcare, a qualified dentist (BDS) who stopped practising but never stopped noticing what breaks between an organisation and the people it is meant to serve. That is not a footnote: a dentist who has designed twelve agents knows both ends of the conversation. There is no paying healthcare customer yet. What there is instead is twelve agents' worth of evidence about what makes a conversation hold.
An agent that greets, asks and confirms the way someone at a front desk in that city would, mixing languages the way the caller does, without sounding formal, translated or stiff. Callers answer it the way they'd answer a person.
The people most likely to drop off are the ones least comfortable with English and with forms. An agent they can talk to normally is the difference between getting what they came for and giving up in silence.
Evidence: Delivered across live agents in market, tested against real recorded calls with line-level client QA on every iteration.
AI agents fail by being confidently wrong. In anything that touches a person's health, money or time, that means someone acts on a promise nobody ever made: a slot that does not exist, a price nobody agreed, a timeline invented on the spot.
An agent that confirms only what actually happened, says plainly when it doesn't know, and passes the caller to a human rather than guessing. Fewer confident answers, far fewer wrong ones.
Evidence: Built into every agent delivered, including the two running live, and held under objection, pressure and off-script callers in recorded QA.
Every conversation ends as a clean record: who called, what they wanted, what was agreed, what needs a human. No one re-typing notes, no enquiry lost because it arrived on the wrong channel at the wrong hour.
Follow-ups only work if the last conversation is written down somewhere the next one can see.
Evidence: On prior engagements this shortened lead qualification time by 35% and took 40% of inbound counselling calls off the team entirely.
A voice and chat agent that takes a booking the way a front desk in Chennai would, in the language the caller opens with. Built and run by us, so nothing about it needs a client's permission to show.
It is the proving ground for the conversation engine. Every claim made on this site can be checked against something running, rather than taken on trust.
Status: Running end to end today. Not public yet — available to walk through on request.